A perfect example of how a product’s experience can be severely damaged by a feature-centric approach instead of a narrative one.
Thanks to Alok, I had the opportunity to get my hands on the new Philips “Living Color” line of LED lamps. He asked for some insight for a similar, yet much more interesting, project of [...]

It is sometimes uneasy to explain why I use the term “User experience architect” instead of usability expert, or something equivalent.
It is mainly because I consider that usability is a set of tools the UX architect uses to reach a higher goal: building a system’s experience, i.e. the relation between humans and systems.
As an architect, [...]

… and how he can help to get more satisfaction from cable TV.
Oddly enough, one of the biggest challenge I face when meeting prospects is to explain concisely what I really do. Depending on their background, they see an interface specialist either as a graphic artist, or a programming guy. Actually I work closely with [...]